Customer Care & Inquiries
Get in touch with support
Have a question about an order or a product? Send a message and our studio team will reply within 24 hours.
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Support Studio
Direct channels for quick assistance and order updates.
Direct Email
support@lumanlane.comOperating Hours
Monday to Friday, 9:00 AM – 6:00 PM EST
Closed on weekends and federal holidays
Studio Location
New York, NY 10001
Digital orders and fulfillment center
Our Response Pledge
Every inquiry receives human review. We respond to all customer tickets within 24 business hours.
Lookup Status
Track your order
Enter your order confirmation number and email address used during purchase to check the current delivery progress.
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